Shipping Policy
- Shipping Costs: Shipping is always free for RotoKAP UTV bed covers. Shipping rates may apply for RotoKAP accessories.
- Shipping Time: Shipping typically takes 4-7 business days
- Tracking Information: While we do not send automatic tracking emails, customers can request their tracking information at any time by contacting us.
Return Policy
- Return Window: Customers may return their RotoKAP products within 30 days of delivery for a full refund. The product must be unused, with all original accessories, and in its original packaging.
- Return Shipping Costs: Customers are responsible for return shipping costs unless the item was defective or the wrong item was sent.
- Restocking Fee: A restocking fee may be applicable for returns, depending on the condition and reason for return.
- Non-Returnable Items: Products that have been used, damaged, or show signs of wear
- Refunds: Refunds will be issued to the original payment method within 5-10 business days after the returned item has been inspected and approved.
- To Initiate a Return: Please contact us with your order number and reason for the return.
Warranty Policy
- Warranty Coverage: All RotoKAP products come with a lifetime limited warranty covering manufacturing defects. If a product is deemed defective, we may send replacement parts or replace the product based on the specific issue. This warranty does not cover:
- Damage from misuse, neglect, or improper installation
- Items that have been modified
- Normal wear and tear
- Claim Process: To initiate a warranty claim, please contact us at sales@rotokap.com with your order details, a description of the issue, and a photo/video showing the issue. We’ll work with you to resolve it as quickly as possible.